Effective Date: 09-06-2024

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Welcome to Chocoluma’s website! By accessing and using our website, you agree to be bound by the following Terms of Service. Please read these terms carefully before using our site or placing any orders.

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1. Acceptance of Terms

By accessing or using Chocoluma’s website, you agree to comply with these Terms of Service and all applicable laws and regulations. If you do not agree to these terms, please refrain from using our site.

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2. Products and Services

Chocoluma provides handmade desserts for special events. All products are subject to availability, and we reserve the right to modify, substitute, or discontinue any product at our discretion. We strive to provide accurate descriptions and images of our products, but the actual appearance may vary due to the handmade nature of our items.

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3. Ordering and Payments

• Placing Orders: By placing an order on our website, you agree to provide accurate, complete, and current information about yourself. You are responsible for ensuring that the details of your order, including delivery information, are correct.

• Payments: All payments are processed securely via our approved payment processors. We accept major credit cards and other payment methods as indicated on our website. Full payment is required at the time of placing the order.

• Order Confirmation: Once your order is placed, you will receive an email confirmation with the order details. If you do not receive confirmation, please contact us at contact@chocoluma.com.

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4. Delivery and Pickup

• Delivery: We offer local delivery services within Gwinnett County, GA, and surrounding areas. Delivery times will be arranged based on availability and the nature of your event. We are not responsible for delays caused by circumstances outside our control (e.g., traffic, weather conditions).

• Pickup: Customers may also opt to pick up their orders. Pickup details will be confirmed once your order is processed.

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5. Refunds and Cancellations

• Cancellations: Orders must be canceled within 48 hours prior to the delivery or pickup date for a full refund. Cancellations made after this period may not be eligible for a refund.

• Refunds: Due to the perishable nature of our products, refunds are only provided under certain conditions. If there is an issue with your order (e.g., incorrect item, quality concern), please contact us immediately at contact@chocoluma.com so we can resolve the issue. Refunds will be issued at our discretion.

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6. User Responsibilities

You agree to use our website for lawful purposes only and not to engage in any activity that could harm, disrupt, or impair the functionality of our site or business. You agree not to:

• Interfere with the security or functionality of our website.

• Use the site to transmit harmful or illegal content.

• Impersonate another person or entity when placing an order.

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7. Intellectual Property

All content on Chocoluma’s website, including images, text, graphics, and logos, is the property of Chocoluma or its content providers. You may not use, reproduce, or distribute any content without our express written permission.

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8. Limitation of Liability

Chocoluma is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our website, products, or services. This includes, but is not limited to, damages resulting from delivery delays, product defects, or website errors.

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9. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Any changes will be posted on this page, and your continued use of our website constitutes acceptance of the updated terms.

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10. Governing Law

These Terms of Service are governed by the laws of the state of Georgia, without regard to its conflict of law principles. Any disputes arising from the use of our website or services will be subject to the exclusive jurisdiction of the courts located in Gwinnett County, GA.

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11. Contact Information

If you have any questions about these Terms of Service, please contact us at:

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ChocoLuma
Gwinnett County, GA
Email: contact@chocoluma.com

Phone: (404) 445-4640